Cloud-based IT service management is bringing changes at quite a rapid pace. With the increased number of providers, there are great solutions for companies of all sizes and every aspect for maintaining business operations. IT Service Management comes with a discrete process that provides proper support and services through its life cycle. From incident management to service management, asset management, and project management, the latest innovation herein can be driven by a growing focus on providing superior customer life and digital experience to the users in the workplace. Oxford Economics surveyed that the digital workflow has greatly improved employee performance and productivity. It is now at 75%, but IT SM is high enough to market for those systems that can make professional lives quite easy and efficient.
Some of the providers are quite popular for specific service aspects like DevOp. But last year, it was SM platform ServiceNow that ranked the top in providing the best work experience for the business service modules. It was founded in 2004, but it has expanded to the point where practically every company in the United Kingdom and the United States uses it. With customers like National Grid, The Royal Bank of Scotland, etc. The guide here has covered the essential information about the ServiceNow platform, which will provide you insights into why you need to use it for your business. Certainly, it will change your mind and guarantee you will decide at the right time.
Top tools of ServiceNow
No doubt ServiceNow is all in one packet. However, some of the platform tools have gained a great response which includes.
IT Service Desk The ServiceNow application will provide a great experience and a self-service portal wherein the employees can get proper support by connecting with an experienced staff who knows how to handle queries in their lifetime through the chat feature. The feature includes online appointment scheduling, automatic notifications, alerts, inventory management, etc., which can be highly beneficial for business operations.
1. HR Service Delivery
The platform helps connect workflows with the business departments. This means that repetitive tasks like orientation and onboarding are less reliant on manual processing. This frees up things and helps focus on other priorities. When ServiceNow was integrated with Workday, Overstock automated 115 onboarding tasks while claiming about 1000 days lost productivity.
2. Field Service Management
The spreadsheets and other management tools can now be replaced by lit speed service designed for business needs. It allows the staff to work efficiently when on location. Besides, the module feature also comes with appointment booking capability, mobile application, dynamic scheduling, all of which provide offline working.
3. Application Development
The business apps can easily be built and run with no coding requirement. The ServiceNow platform allows businesses to bring all the new enterprise apps to the market in half the time and at a quite lower rate. Besides, the app development module could be useful, especially for the lack of resources from in-house developers.
4. Security Threat Resolution
The platform automated tools can greatly reduce the threat research from 45 minutes to a minute. The ServiceNow risked governance, and the compliance module prioritizes vulnerabilities. Also, it visualizes the security investment’s effectiveness which can greatly help protect the business.
Benefits of ServiceNow
Undoubtedly, the platform will be a great means for businesses to enjoy a great time and have the convenience of operations. Mentioned here are the benefits which have made ServiceNow one of the best platforms available in the market.
1. Streamline and improve processes
The platform stands strong with all the information about the business service through the configuration management database. Only a small configuration amount is required to get the application running, and about 75% of the work can be done with one setup. This opens up the infrastructure means. So you can get into the processes and different systems.
2. Business tool integration
The platform provides great automation tools that can be fully integrated and customized to better connect with IT operations management. It helps improve performance analytics, customer service management, HR Service delivery, compliance management, and other aspects of the business.
3. Increase productivity
The operational and automation visibility can greatly help improve the processes of service requests, procurement incidents, management, and onboarding processes. This means that the operational staff and the support team can work effectively, making the business more productive. Besides, platinum also reduces delays and instructions as the task herein is automated and not defined as a person who helps resolve any problems before that can affect the customers.
4. Return on investment
As per the 2019 report, it was found that ServiceNow had a total economic impact on the customers, which showed a great return on investment. The stats showed the return was 229%, besides the $3.4 million used in the infrastructure as savings. Furthermore, as the application is designed for enterprise businesses, it can easily be scaled across multiple networks. Also, it supports high transaction volume and department-level workload, which, when used properly, can assure the result one gets will be convenient for business operations.
Conclusion
There are many benefits of using ServiceNow. Given the increase in the demand of the businesses using such platforms to reduce the workload, there is a requirement for software developers, testers, and others. If you are planning to make a career, getting a certification can be extremely beneficial. Besides, as a working employee, you can opt for the courses to improve your salary package. There are online certification programs you can go for like Karthik Trainings provides great assistance. With their online program, you will have the convenience of continuing your daily course as per your schedule. The program’s cost is also highly affordable, which makes it worth considering them for the certification. Once you are done with that, you will have a better chance of getting a good job.
